Privacy Policy
At BALAJI crockery house, we value the trust you place in our heritage tableware brand. This policy outlines how your personal details, order records, and delivery information are collected, processed, and safeguarded.
1. Information We Collect
When you browse our luxury catalog, request concierge assistance, or place a direct Cash-on-Delivery order on BALAJI crockery house, we collect necessary customer details to fulfill your tableware shipment:
- Customer Identity Details: Full name, gender, and personal preferences.
- Delivery & Contact Info: Physical delivery address (house/flat number, landmark, street, city, state, postal pincode), active phone number for courier coordination, and email address.
- Order & Invoicing Records: Itemized list of ordered dinner sets, crystal goblets, cutlery, or gifting hampers, along with reference order numbers (e.g. BJC-2026-XXXX) and payable invoice amounts.
- Concierge Inquiries: WhatsApp communications, special delivery notes, and wedding/banquet gift wrapping instructions.
2. Purpose of Data Processing
Your data is solely used to deliver an exceptional hospitality and shopping experience:
Fragile Fulfillment
To securely crate, dispatch, and coordinate door-to-door delivery with verified logistics carriers across 28,000+ Indian pincodes.
Order Notifications
To send order confirmation receipts, WhatsApp shipping updates, and delivery tracking information.
Concierge Inquiries
To provide direct product curation, bone china customization advice, and wedding banquet quotes.
Zero Third-Party Advertising
We never sell, rent, or trade your personal contact or ordering information to telemarketers or third-party data brokers.
3. Data Security & Database Architecture
All records submitted through our digital portal are stored in dedicated cloud infrastructure backed by Supabase utilizing enterprise-grade TLS/SSL encryption and Row Level Security (RLS) policies. Only authenticated store managers can access customer orders for fulfillment and invoicing.
For online payments when enabled, all card and UPI data is processed directly by PCI-DSS certified payment gateways. BALAJI crockery house does not store your credit card CVV numbers or banking passwords.
4. Cookies & Local Shopping Bag Storage
Our web application utilizes client-side localStorage solely to remember your active shopping bag items and quantities between page visits. We do not employ invasive cross-site tracking cookies.
Privacy Grievance & Contact Office
For any privacy inquiries, data deletion requests, or order details verification, please reach out to our registered office: